92game
Privacy
Policy

92game is an internationally licensed online casino and sports betting platform accessible at https://92game.pro. We serve players across Pakistan, including in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and beyond. For the purposes of this Privacy Policy, 92game acts as the data controller in respect of all personal information collected through the platform.

This Privacy Policy applies to all visitors, registered players, and individuals who interact with 92game through its website, mobile-optimised interface, live chat support, or any other communication channel operated by 92game. By accessing or using the platform, you acknowledge that you have read and understood this Privacy Policy in its entirety.

This Policy should be read in conjunction with 92game's Terms & Conditions, which govern the overall contractual relationship between 92game and its registered players. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.

92game collects personal data at various points during your interaction with the platform. The categories of data collected and the circumstances in which they are collected are set out below:

92game uses the personal data it collects for the following specific and clearly defined purposes. We do not use your data for any purpose that has not been disclosed in this Privacy Policy or otherwise communicated to you at the point of collection.

• Account creation and management: To register your 92game account, verify your identity, maintain accurate account records, and facilitate account recovery where required.
• KYC and age verification: To confirm that all registered players are at least 21 years of age and are who they claim to be, in compliance with our licensing obligations and responsible gaming commitments.
• Payment processing: To facilitate deposits via JazzCash, EasyPaisa, HBL, UBL, SadaPay, Meezan Bank, and USDT TRC20, and to process verified withdrawal requests to the player's registered payment method.
• Fraud prevention and AML compliance: To monitor account activity for signs of fraud, money laundering, multi-accounting, bonus abuse, or any other prohibited conduct outlined in our Terms & Conditions.
• Platform personalisation: To customise your experience on 92game including game recommendations, preferred language display, and relevant promotional offers based on your game history and preferences.
• Customer support: To respond to queries, complaints, and disputes raised through live chat, email, or any other support channel.
• Marketing communications: To send you promotional offers, bonus announcements, and PSL cricket betting updates where you have opted in to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: To fulfil our obligations under applicable gaming regulations, AML laws, and any other legal requirement that mandates the retention or disclosure of player data.
• Platform security and improvement: To monitor for technical issues, conduct internal analytics, improve game performance, and enhance the overall user experience on the platform.

92game processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, KYC verification, and dispute resolution — is carried out on the basis that it is necessary to fulfil our obligations under the Terms & Conditions you agreed to at registration.
• Legal obligation: Processing required to comply with our obligations under applicable gaming regulations, AML laws, tax reporting requirements, and any court or regulatory order is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, internal analytics, and product improvement is carried out on the basis of 92game's legitimate business interests, provided that those interests do not override your fundamental privacy rights.
• Consent: Processing for direct marketing communications and the use of non-essential cookies is carried out on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

92game does not sell, rent, or trade your personal data. We share data only with third parties where strictly necessary, and only under contractual arrangements that require those parties to handle your data with the same level of care that we apply ourselves. The categories of third parties with whom we share data are:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, SadaPay, Meezan Bank, and the USDT TRC20 blockchain network receive only the minimum data necessary to process your deposit or withdrawal transaction.
• Identity verification providers: Licensed KYC and AML screening partners receive your identity documents solely for the purpose of conducting legally required age and identity verification checks.
• Game software providers: Third-party game studios, including live dealer providers, may receive anonymised session data required to deliver their games. No directly identifiable personal data is shared with game providers beyond what is technically required.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, 92game will disclose player data to the relevant authority. We will notify you of such disclosure where legally permitted to do so.
• Cloud infrastructure providers: 92game's platform is hosted on secure cloud infrastructure. Our hosting partners process data on our behalf under strict data processing agreements and are not permitted to use player data for their own purposes.

92game uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Strictly necessary cookies: These cookies are required for the platform to function and cannot be disabled. They include session authentication tokens, security cookies, and load-balancing cookies. No consent is required for these cookies as they are essential for service delivery.
• Functional cookies: These cookies remember your preferences such as language settings, preferred game category, and display settings. They improve your experience but are not strictly required.
• Analytics cookies: We use privacy-respecting analytics tools to understand how players navigate the platform. Data collected is aggregated and anonymised. No individual player behaviour is tracked for commercial profiling purposes.
• Marketing cookies: Where you have consented, we may use cookies to identify your visit source and attribute bonuses or promotional credits accordingly. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting support.

You can control cookie settings through your browser preferences. Disabling strictly necessary cookies may impair the functionality of the 92game platform, including the ability to log in and place bets.

92game retains your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data is archived in restricted-access storage and is not used for any active processing purpose.

92game implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and 92game's servers. All platform pages are served exclusively over HTTPS.
• Encryption at rest for all sensitive personal data including identity documents, financial records, and authentication credentials stored in our databases.
• Access controls: Player data is accessible only to authorised 92game staff on a strict need-to-know basis. All staff access is logged, monitored, and subject to regular review.
• Two-factor authentication (2FA) is available to all registered players and is strongly recommended, particularly for accounts with large balances or high transaction volumes.
• Regular penetration testing and security audits conducted by independent third-party security firms to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures: In the event of a data breach that is likely to result in a risk to your rights and freedoms, 92game will notify affected players and the relevant supervisory authority within 72 hours of becoming aware of the breach, where legally required.

Depending on your jurisdiction and the legal basis on which we process your data, you may have some or all of the following rights in respect of your personal information held by 92game:

• Right of access: You have the right to request a copy of the personal data 92game holds about you. We will provide this in a structured, commonly used format within 30 days of receiving your request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. Please note that rectification requests relating to KYC identity data require supporting documentation.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it. Please be aware that data subject to AML or gaming regulatory retention requirements cannot be erased until the mandatory retention period has elapsed, even following account closure.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing pending our legitimate interest assessment.
• Right to data portability: Where processing is based on consent or contract, and carried out by automated means, you have the right to receive your personal data in a portable format.
• Right to object: You have the right to object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will cease processing immediately. For other legitimate interest processing, we will assess your objection and respond within 30 days.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within 48 hours and respond substantively within 30 calendar days.

92game's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover or are notified that a person under this age has registered an account or provided personal data to 92game, we will:

• Immediately suspend and permanently close the relevant account.
• Forfeit all funds held in that account in accordance with our Terms & Conditions.
• Delete all personal data associated with the underage account as soon as technically and legally permissible.
• Report the incident to the relevant supervisory or child protection authority where legally required to do so.

As an internationally licensed platform serving Pakistani players, 92game may transfer personal data to servers or service providers located outside of Pakistan. Where such transfers occur, 92game ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under this Privacy Policy. These safeguards include:

• Contractual data processing agreements with all international service providers that impose equivalent data protection standards.
• Use of data centres and cloud infrastructure providers that operate under internationally recognised security certifications.
• Limiting cross-border data transfers to the minimum data necessary for the specific processing purpose.

By using 92game, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where necessary for the operation of our platform, subject always to the protections described in this Policy .

92game reserves the right to update or amend this Privacy Policy at any time. We will notify registered players of any material changes via email or a prominent notice on the platform before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Continued use of the 92game platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how 92game is protecting your information. Archived versions of previous Privacy Policies are available upon request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or 92game's handling of your personal data, please contact our Data Protection team using the details below:

Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email so our team can route your message to the correct department promptly. For urgent matters relating to suspected unauthorised access to your account, please use the live chat channel for the fastest response.